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Associate, FIG Client Support

Job title: Associate, FIG Client Support

Company: S&P Global

Job description: Job Description:About the Role:Grade Level (for internal use): 08The Role: Associate, FIG Client Support (Financial Institutions Group Client Support)Grade (relevant for internal applicants only): 07The Location: Islamabad, PakistanWork Shift: This is a Night shift position. You should be flexible to work on any other shift depending on business need, including at least one month a year of working on the weekends.The Team:The FIG Client Support team is responsible for providing support for our business intelligence tool by holding investigative conversations with clients & driving product usage. The team is dedicated to supporting and training our diverse clients on the Financial Institutions Group (FIG) solutions available on S&P Global Capital IQ Pro.Being present in the US, UK, Pakistan, India, Philippines, and Argentina makes it a truly global team. Members of the team get to learn in-depth industry knowledge and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Product Management, Content & Industry Research, etc)The Impact:

  • As the face of the organization, your regular day requires you to answer client queries while showcasing your vast knowledge of our tools, data and the industries we cover.
  • Additionally, you’ll help to accelerate the quality and timeliness of the data, improve operational efficiency to reduce error rates, and improve support survey scores to help maintain retention rates and drive revenue increases.

What’s in it for you:

  • Be part of a company that is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward outstanding performance with growth opportunities.
  • Sharpen social skills while interacting with industry leaders.
  • Develop your industry knowledge by working with our diverse client base at various financial institutions, government organizations & universities located across the world.
  • Learn technical expertise like MS Excel and SQL.
  • Opportunity to take on additional responsibilities such as PCO Campaigns, Client Webinars, KB Articles and PRG’s


  • Provide client support via phone, email, and chat
  • Make suggestions regarding product usability, presentation, and data quality
  • Work with clients and internal colleagues to help build customized, data-intensive Excel models
  • You will work with Associates on projects that improve and develop subject matter expertise of the Associate
  • Work alongside Account Management, Data Management, Product Management, Technical Support, and Financial Modeling to address client concerns
  • Conduct product demo/walkthrough of Capital IQ Pro to the clients, particularly focusing on FIG solutions and Product functionalities
  • Assist with Training and Mentoring new hires after demonstrating expertise in product knowledge and best practices for client and case management

What We’re Looking For:Basic Qualifications

  • Minimum of a Bachelor’s/College degree in Economics, Finance or equivalent
  • Knowledgeable in finance, capital markets or the global economy
  • Excellent written and verbal communication skills
  • Strong attention to detail and ability to multitask effectively
  • Team-player mentality with tight-knit teamwork skills
  • Flexible to changes in a rapidly growing environment

Preferred Qualifications

  • Additional relevant qualifications such as ACCA and CFA would be an advantage

About S&P Global Market IntelligenceAt S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.For more information, visit .What’s In It For You?Our Purpose:Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.Our People:We’re more than 35,000 strong worldwide-so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.Our Values:Integrity, Discovery, PartnershipAt S&P Global, we focus on Powering Global Markets. Throughout our history, the world’s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.Benefits:We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you-and your career-need to thrive at S&P Global.Our benefits include:Health & Wellness: Health care coverage designed for the mind and body.Flexible Downtime: Generous time off helps keep you energized for your time on.Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.For more information on benefits by country visit:Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.Equal Opportunity EmployerS&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law.20 – Professional (EEO-2 Job Categories-United States of America), OPRTON203 – Entry Professional (EEO Job Group)Job ID: 304017
Posted On: 2024-07-03
Location: Islamabad, Pakistan

Expected salary:

Location: Islamabad

Job date: Thu, 04 Jul 2024 00:19:16 GMT

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